Having a fresh and innovative approach to what we do allows us to challenge the consultancy model, building a new level of competency and client engagement.
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Our purpose is to teach our students the skills required to engage and enthuse people, businesses and societies through active involvement in Lean Methodologies.
We support the next wave of Change Agents and Lean Experts to develop the right leadership behaviours, that will inspire teams to take the right action and make a lasting difference. Our achievements across challenging and diverse environments position us to enable others to excel in their careers, and their organisations thrive. We bring an energising and pragmatic approach that creates the perfect balance of theory and practice. |
We don’t just explain the “What”......
.......we help you truly understand the “Why” and know the “How”.
In addition to our own training solutions we have developed accredited and belted programmes for other consultancies and businesses, drawing from our unique and diverse insight and hands-on practical experience. Developing bespoke impactful training solutions that blend your discrete needs, with our insight and the latest developments is quite simply where we excel.
.......we help you truly understand the “Why” and know the “How”.
In addition to our own training solutions we have developed accredited and belted programmes for other consultancies and businesses, drawing from our unique and diverse insight and hands-on practical experience. Developing bespoke impactful training solutions that blend your discrete needs, with our insight and the latest developments is quite simply where we excel.
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Process Diagnostic, Design and Deployment (4 days)
Engage the Organisation in the journey and drive step change improvement
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Lean Leader (4 days)Enable teams to foster daily improvement routines
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Lean Expert (4 days)
Ensure the organisation continually evolves to sustain longevity
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Our 1 Day Programs are perfect for in-company events, providing a great lead into focused improvement activity
Lean Transformation – Program Design & Delivery
Course Detail:
This course will enable you to design a full Lean Program. We will take you through the stages of securing commitment, growing enthusiasm, running the initial pilot and roll out. You will learn how to build a transformation flight path, along with the key tools and techniques that sit behind successful deployment.
Learning Objectives:
Course Duration: 1 Day
Delegate Numbers: 7 / Maximum 14
This course will enable you to design a full Lean Program. We will take you through the stages of securing commitment, growing enthusiasm, running the initial pilot and roll out. You will learn how to build a transformation flight path, along with the key tools and techniques that sit behind successful deployment.
Learning Objectives:
- Be able to Assess Lean Maturity
- Create a Compelling Vision
- Build a Transformation Flight Path
- Identify the Pilot Area
- Construct a Tactical Implementation Plan
- Create a Program Management Hub
- Program Manage a Rollout
- Track Benefits
Course Duration: 1 Day
Delegate Numbers: 7 / Maximum 14
Service Excellence
Course Detail:
This course will help you to shape the experience of your customers. You will learn how to map customer journeys and how to expose and eliminate customer frustration. The course will provide you with a set of skills that will help you improve each and every customer touch point, providing a wow factor that grows an infectious loyalty across your customers. You will also learn how to obtain actionable customer feedback that will help drive continuous improvement.
Learning Objectives:
Course Duration: 1 Day
Delegate Numbers: Minimum 7 / Maximum 14
This course will help you to shape the experience of your customers. You will learn how to map customer journeys and how to expose and eliminate customer frustration. The course will provide you with a set of skills that will help you improve each and every customer touch point, providing a wow factor that grows an infectious loyalty across your customers. You will also learn how to obtain actionable customer feedback that will help drive continuous improvement.
Learning Objectives:
- Understand the attributes of great customer service
- Be able to map the Customer Experience across each and every touch point and expose the key defining moments that steer the customers overall impression
- Identify and remove Service Wastes and Frustrations
- Establish Customer Loyalty Metrics
- Develop feedback channels and closed loop systems that drive continual improvement
- Read your customer
- Apply the appropriate questioning techniques
- Gain Rapport and Build a Professional and Positive Brand image
Course Duration: 1 Day
Delegate Numbers: Minimum 7 / Maximum 14
Performance Hubs
Course Detail:
Most businesses should be getting more from their existing meeting and review structures. This workshop will introduce the importance of ‘challenge and action’ in order to ensure that the right measures and activities are being driven at the right levels of the business. We will introduce a range of tools and techniques to help explore and expose these opportunities.
The Performance Hub encourages action through a constant review of the measures whilst pinpointing the areas for focus and targeting improvements at the source of problems. The visual control gained through the use of ‘measures and action’ boards help support the transparency of the technique at all levels and across all functions.
Learning Objectives:
Course Duration: 1 Day
Delegate Numbers: Minimum 7 / Maximum 14
Most businesses should be getting more from their existing meeting and review structures. This workshop will introduce the importance of ‘challenge and action’ in order to ensure that the right measures and activities are being driven at the right levels of the business. We will introduce a range of tools and techniques to help explore and expose these opportunities.
The Performance Hub encourages action through a constant review of the measures whilst pinpointing the areas for focus and targeting improvements at the source of problems. The visual control gained through the use of ‘measures and action’ boards help support the transparency of the technique at all levels and across all functions.
Learning Objectives:
- Understand best practice applicable in running effective Performance Hubs
- Gain an appreciation of the importance of performance improvement ownership at team level
- Learn how to encourage greater ‘challenge’ from Improvement Leaders and Front Line Managers
- Understand the connection between the Performance Hub process and problem solving within multi-functional teams
Course Duration: 1 Day
Delegate Numbers: Minimum 7 / Maximum 14
5C Practical Problem Solving
Course Detail:
This course enables operational and support teams foster the fundamental principles practical problem solving and continuous improvement.
You will understand the primary mechanisms for exposing problems and triggering improvement. Learn how to apply a practical problem solving methodology to combat day-to-day operational problems. Our A3 approach provides the right balance of structure and simplicity, to ensure teams can deploy robust solutions at pace.
Practical Problem Solving is a crucial tool to help establish a learning and collaborative culture. It's a crucial tool in building teams, reducing costs, improving quality and safety and enhancing productivity. Learn how to lock in continuous improvement and provide the ability for teams to continually raise the bar and reach stretching targets.
The course is divided into five modules, which take you through a series of logical steps and show you the potential of the topic and how and where it can be applied.
Learning Objectives:
Course Duration: 1 Day
Delegate Numbers: Minimum 7 / Maximum 14
This course enables operational and support teams foster the fundamental principles practical problem solving and continuous improvement.
You will understand the primary mechanisms for exposing problems and triggering improvement. Learn how to apply a practical problem solving methodology to combat day-to-day operational problems. Our A3 approach provides the right balance of structure and simplicity, to ensure teams can deploy robust solutions at pace.
Practical Problem Solving is a crucial tool to help establish a learning and collaborative culture. It's a crucial tool in building teams, reducing costs, improving quality and safety and enhancing productivity. Learn how to lock in continuous improvement and provide the ability for teams to continually raise the bar and reach stretching targets.
The course is divided into five modules, which take you through a series of logical steps and show you the potential of the topic and how and where it can be applied.
Learning Objectives:
- Understand the Leadership enablers for habitual improvement
- Learn how effective Problem Solving links to an overarching Operating System
- Learn how to apply the 5Cs of Practical problem Solving
- Be able to document progress through A3 Reporting
- Learn the basics of Root Cause Analysis
- Understand the importance of effective countermeasures and closeout
- Gain ideas and approaches for energising Continual Improvement
Course Duration: 1 Day
Delegate Numbers: Minimum 7 / Maximum 14
Value Stream Mapping
Course Detail:
Value stream mapping is a lean manufacturing or lean enterprise technique used to document, analyse and improve the flow of information or materials required to produce a product or service for a customer.
Typically Value Stream Mapping is a paper and pencil tool that helps you to see and understand the flow of material and information as a product or service makes its way through the value stream. This course will teach students how Value stream mapping differs from process mapping and in particular will teach them to gather and display a far broader range of information and how to use that information to help focus future projects, subprojects, and/or kaizen events.
Learning Objectives:
Course Duration: 1 Day
Delegate Numbers: Minimum 7 / Maximum 14
Value stream mapping is a lean manufacturing or lean enterprise technique used to document, analyse and improve the flow of information or materials required to produce a product or service for a customer.
Typically Value Stream Mapping is a paper and pencil tool that helps you to see and understand the flow of material and information as a product or service makes its way through the value stream. This course will teach students how Value stream mapping differs from process mapping and in particular will teach them to gather and display a far broader range of information and how to use that information to help focus future projects, subprojects, and/or kaizen events.
Learning Objectives:
- Understand the Principles of Value Stream Mapping
- Be able to plan a Value Stream Mapping Activity
- Develop a Current State Value Stream Map
- Analyse the Current State
- Creating a Future State Map
- Understand how to maintain Value Stream Improvements
Course Duration: 1 Day
Delegate Numbers: Minimum 7 / Maximum 14
Facilitating Rapid Improvement Events
Course Detail:
This course enables operational and support teams foster the fundamental principles practical problem solving and continuous improvement.
You will understand the primary mechanisms for exposing problems and triggering improvement. A Rapid Improvement Event (RIE) provides a structured approach to achieve breakthrough improvements in quality and performance in a relatively short time span, typically 3 to 4 days. With clear focus, good planning and excellent facilitation skills Rapid Improvement Events can be an excellent way to engage teams in delivering step change improvements.
This course provides a clear structure for selection, scoping, planning, delivery and sustainment. You will learn how to optimise time and recourses to achieve maximum return on investment. On the back of achieving incredible results, you will learn ways of generating an infectious appetite for improvement across the business.
Learning Objectives:
Course Duration: 1 Day
Delegate Numbers: Minimum 7 / Maximum 14
This course enables operational and support teams foster the fundamental principles practical problem solving and continuous improvement.
You will understand the primary mechanisms for exposing problems and triggering improvement. A Rapid Improvement Event (RIE) provides a structured approach to achieve breakthrough improvements in quality and performance in a relatively short time span, typically 3 to 4 days. With clear focus, good planning and excellent facilitation skills Rapid Improvement Events can be an excellent way to engage teams in delivering step change improvements.
This course provides a clear structure for selection, scoping, planning, delivery and sustainment. You will learn how to optimise time and recourses to achieve maximum return on investment. On the back of achieving incredible results, you will learn ways of generating an infectious appetite for improvement across the business.
Learning Objectives:
- Event selection and Scoping
- Pre Event Planning
- Assigning Potential Benefits
- Team Selection
- Waste elimination techniques
- Execution and Facilitation Skills
- Realisation and Recognition
- Control Systems
Course Duration: 1 Day
Delegate Numbers: Minimum 7 / Maximum 14
Organise an Event
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In addition to our Learning Programmes we also offer a selection of follow up coaching support packages, to guide delegates in the discrete application within their organisation. These range from remote eCoaching solutions to on site face to face guidance, assessment and support.
Alternatively should you want expert help to facilitate an improvement event we can help you with pre-planing, event delivery and post event follow-up, |
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© Copyright 2017 Simply Excellence Ltd. Company no. : 08917656 | Registered in England and Wales VAT Registration Number: 196975139 |